An Instant Heirloom!

Store Policies

Welcome to Gracie Jewellery!  We are glad you are here.

Gracie Jewellery is designed and created with special care. Gracie Jewellery uses sterling silver wire, semi-precious beads and Swarovski crystals. We personally travel to the supplier to choose our beads. All jewellery is made in our smoke and pet free studio.


Payment

Payment may be made using your Visa, MasterCard, American Express or Discover card. Gracie Jewellery uses a well known secure payment processor so your information is secure and private.  In fact, we do not even see your credit card information!  Or if you prefer you may use your PayPal account.


♥♥Since Gracie Jewellery is handmade fresh just for you, each piece does take time. Current production time is 7 days or less.

♥You will receive an order confirmation with shipping date within 24 hours of your purchase. 

♥Of course if you need something ASAP, just send us a message before you purchase. We are sure we can work something out.


♥ Gracie Jewellery is shipped in a plastic zip-lock bag in a leatherette jewellery pouch, and bubble envelope.


♥♥ Gracie Jewellery ships to the address listed on your order. Please make sure your shipping address is correct. Items not received due to failure to provide correct shipping address cannot be refunded. If your purchase is a gift and you are shipping directly to the recipient please make sure to insert their address in the "ship to" address box.  If you would like a complimentary gift card, please let us know what you would like it to say.

Shipping


All packages ship from Canada. 


♥ Packages shipped within Canada are shipped via expedited mail and can take upwards of 7-10 business days to arrive, depending on your location.  


♥ Packages to the United States are shipped tracked packet airmail.  The post office says it can take 4-6 business days. That is NOT guaranteed. The Chicago mail sort station (where most packages go through) is extremely slow and past experience has shown some packages can take upwards of 15-20 days depending on the season or if your package gets in a mailbag that US Customs decides to take a closer look at. Please note that you will be responsible for any duties or customs charges that may be imposed as a result of shipping internationally.  We do not falsify Customs Documents.


If the tracking on your package shows as delivered but it wasn't in your mail box, please check with everyone in your household or your neighbours to see if they have taken it in.  Any package shown delivered but not received will not be replaced until the Post Office completes their investigation. 


♥♥ IF YOU REQUIRE YOUR PURCHASE QUICKLY PLEASE CONTACT US SO WE CAN DISCUSS PRIORITY SHIPPING OPTIONS.

 

♥ You will receive a confirmation email about your order. This email will contain a shipping date for when your order will ship. Gracie Jewellery has never missed a ship date yet. Once shipped, we are at the mercy of Your country's Post Offices and Custom Offices and sometimes they are in no rush.


♥ Gracie Jewellery is required by law to charge HST on Canadian orders.

 

Refunds and Exchanges

Gracie Jewellery tries to be very accurate in every description of every item that we sell. Please read all descriptions, details, and measurements before making your purchase.

Gracie Jewellery takes great care in making our jewellery and packaging for shipping. If you have a problem please let us know within 24 hours. We will gladly work with you to resolve the issue.

All jewellery is hand made fresh just for you - all sales are final.

If a stamping mistake has been made, Gracie Jewellery will replace it with the same design minus the mistake. 

 

♥Health Canada Regulations make it impossible for me to accept returns of pierced earrings.


 By placing an order, you affirm that you have read my shop policies. 

 

Additional Policies and FAQs

 

Jewellery is not a toy, when giving jewelry as a gift to a child, PLEASE NOTE you assume full responsibility of the child's wear and use of the item.


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Caring for your Gracie Jewellery

Gracie Jewellery only uses sterling silver, one of the most beautiful and lustrous of all metals. With proper care, your silver jewellery will retain its beauty and character for many years to come. Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver jewellery that is worn regularly needs less care, so Gracie Jewellery strongly encourages you to wear your silver jewellery every day.

Do not wear your sterling silver jewellery while swimming as chlorine and saltwater will damage your sterling silver.

Some medications and people with highly acidic systems will tarnish silver.Body sprays, perfumes, hairsprays etc will dull your sterling silver jewellery.

Gracie Jewellery strongly recommends you do not clean your sterling silver jewellery with baking soda or toothpaste as this will cause scratching. Silver dips and polishes will remove the material used to darken the letters.

Gracie Jewellery recommends periodically buffing your sterling silver jewellery with a soft cotton cloth. When not wearing your jewellery, store it in the pouch your jewellery was shipped in.

 

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Thank you for choosing Gracie Jewellery. Thank you for supporting handmade.