Gracie Jewellery ships every Tuesday. Your order must be in by midnight the previous Friday to be included in the following Tuesday's shipping.
Thank you for your purchase!
We acknowledge all orders we receive. If you do not receive a confirmation email within 24 hours of placing your order, please contact us through the contact page.
♥♥Since Gracie Jewellery is handmade fresh just for you, each piece does take time. You will be notified when your order has shipped.
♥♥Gracie Jewellery ships to the address listed on your account. Please make sure your shipping address is correct at check out. We cannot change the shipping address after purchase. Items not received due to failure to provide correct shipping address will not be refunded.
♥♥ IF YOU REQUIRE YOUR PURCHASE QUICKLY PLEASE CONTACT US SO WE CAN DISCUSS PRIORITY SHIPPING OPTIONS.
Gracie Jewellery is hand crafted in Canada
For shipping within Canada:
♥ Packages shipped within Canada are shipped expedited mail and can take upwards of 10-15 business days to arrive, depending on your location. If your package shows it has been shipped, it has!
For shipping to the United States:
♥Packages shipped to the United States are shipped first class with tracking number. Your tracking number will activate within 48-72 hours. Gracie Jewellery is located in Canada. In order to provide you with the fastest delivery possible, orders are couriered to Toronto where our broker delivers directly to US Customs. Once the package has cleared customs, our broker delivers your package directly to the USPS Office located in Rochester, New York. If your package shows it has been shipped, it has!
♥U.S.A. Residents are responsible for your country's duty and taxes. We cannot falsify customs documents. It is against the law! No refunds will be given on items if you choose not to pay the custom fees.
For both Canada and the United States:
♥♥If the tracking on your package shows as delivered but it wasn't in your mail box, please check with everyone in your household or your neighbours to see if they have taken it in. Any package shown delivered but not received will not be replaced until the Post Office completes their investigation. You can expedite this process by calling your local post office to have them look up the actual scan via the gps system on every postal truck. If the post office determines your package was delivered but you cannot find it anywhere you will need to file a police report for stolen mail. The police take stolen mail very seriously. Gracie Jewellery will need a copy of the report before the stolen package can be replaced. Gracie Jewellery will do our best to help you with this, but you will need to do a little work on your end also.
Thank you for choosing Gracie Jewellery. Thank you for supporting handmade.